FAQs

Got Questions? We've Got Answers!  Welcome to our Frequently Asked Questions page, the guide to the things you've been curious about. Let's dive in!

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What is Trusted Rescue's mission?

To drastically reduce and eventually eliminate the number of animals euthanized in the US while increasing care received during their rescue journey and improving adoptability. See About Us

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How can I donate to support Trusted Rescue's mission?

Choose a dog you'd love to support, then simply hit that donate button on their page! Give whatever you can to make their life pawsitively awesome!

For more details on how Trusted Rescue works see How it Works

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Where do you get the animals from?

Our partner rescue organizations take in animals through law enforcement, kill shelters, owner surrenders, strays, and returns. All the animal profiles include any information about where they came from.

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What payment methods do you accept?

All kinds of credit and debit cards, low-cost ACH bank transfer, Apple Pay, and Google Pay.

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Is my donation tax-deductible?

Yes, your donation is tax-deductible. Trusted Rescue is a registered nonprofit organization under section [501(c)(3)] of the Internal Revenue Code. After completing your donation, you will automatically receive a donation receipt via email. This receipt serves as confirmation of your donation and can be used for tax purposes.

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How are the funds disbursed to the rescue organizations?

100% of the proceeds goes directly to the animal you’ve selected and stays with them throughout their rescue journey. Every animal essentially has their own “animal wallet” (see animal wallet FAQ) and so you and other donors to that animal can see all the funds raised and how they’ve been used.

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What is an "Animal Wallet?"

Each animal has its own dedicated wallet where donations are safely stored. Donors, as well as the custodial rescue organization, can see all donations and expenses. The wallet remains with the animal, even if custody changes between rescue organizations, and potentially, adopters!

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 Can I specify how my donation should be used?

Our rescue partners know best what the animal needs and we follow their guidance to appropriately use the funds. In the future we will support specialized donations.

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 Is my donation secure?

Yes. We take the security of your donation seriously. We partner with an industry-leading payments and financial infrastructure company to ensure the safety and confidentiality of your personal and financial information. Your data is encrypted and handled securely throughout the donation process.

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 Can I make a recurring donation?

Yes. When selecting a donation amount you can select a recurring donation option.

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 What is the relationship between Trusted Rescue and existing animal rescue organizations?

We partner with reputable rescue organizations providing them with an easy-to-use social fund-raising platform that helps them raise the critical funds needed and lets donors connect to and follow their animal's rescue journey.

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 Can I adopt an animal I see on Trusted Rescue?

Yes, if they are available for adoption! Trusted Rescue is not an adoption agency. However we enable our rescue partners to provide an adoption application link if they have one. Each rescue organization has their own policy and process for adoption so be sure to inquire with them.

If a dog is not available, you can sign up for a waitlist and be notified when they become ready for adoption.

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 Can I volunteer with Trusted Rescue?

We see volunteers as an essential resource in the world of animal rescue. Although we do not currently have a program in place we welcome the opportunity to refer you to one of our rescue partners. Please fill out this form to inquire.

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 Can I donate goods or services instead of funds?

Not at this time, but we are exploring ways to partner with other organizations to support this. Our partner rescue organizations know exactly the goods and services needed for the animals you’ve selected to give to.

However, if you would still like to donate goods or services, Please fill out this form and we'll try to connect you with one of our recommended/endorsed rescue partners.

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 How can brands partner or collaborate with Trusted Rescue?

If you are a vendor of pet-related goods or services, we would be pleased to hear from you. Please email partners@trustedrescue.com and we’ll be in touch.

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 Can I get my money back?

No, the dog needs it more than you do. :-) Of course if there was some mistake, yes. Please contact us at info@trustedrescue.com

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 Where are you located?

We are based out of Massachusetts but work with rescues across the United States.

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 How can I contact Trusted Rescue?

Email us at info@trustedrescue.com and we will get back to you as soon as we can.